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Terms & Conditions
 ABOUT THE ORDER
The orders should conducted by the site, using the internet. The internet is disponible in PC version and also in mobiles.We may deliver overseas, otherwise we use others ways of payment and delivering (Japan Post EMS)
 ABOUT THE E-MAIL'S ORDER
After ordered by the site, an email is automatically sent by the system, informing the customer. The product(s), delivery day and hour, should be confirmed from our operators, depending of circumstances the contents may be changed. The changed order should be confirmed by the customer before shipping the products. The official confirmation of the order will be sent by our operators, at working hours.
 SOLD CONCLUSION
The sold is concluded when the customer receives the products.
 CANCELLATION OF ORDER
Before confirming the order, it can be cancelled. After receiving the confirmation we may not cancel. Strange orders, incomplete or suspetcs orders may be canceled without warning.
 CANCELLATION OF PRODUCTS
After receiving the order we check the stock before confirming the order. Even the product is in the site for shopping, there is a possibility of cancelation, out of stock, publishing mistake or defects.
 ABOUT THE PRICES
Prices are registered on the page of the products, in Japanese Yens. Tax is included.
 ABOUT THE PAYMENT
The payment must be done at the moment of delivering, paid directly to the delivery service, in cash, credit card or debt card. Overseas order should be paid by Paypal. We send by email a Paypal order with the total cost.
 ABOUT THE DELIVERY
Delivery is possible for the whole territory of Japan, through the carrier Kuroneko Yamato and for outside of Japan we use EMS mail. We are not responsible for delays by couriers. In case of damage packaging or the product or due to transport, the carrier is responsible, but the notice must be provided to SANNA'S.
 ABOUT THE DELIVERY DAY AND HOUR
Delivery days and hours are exposed for customer's choice at the shopping cart. Orders are shipped soon after the confirmation. After sending, the products are reserved by the delivery service, waiting for the day and hour specified. After sending the products we do not cancel, change or add items.
We may reserve the products untill 10 days, after confirming delivery day and hour. For reserved products, write at the Message form. Or contact us by telephone, email after concluded the order. Without message of reservation the order will be shipped normally.
 CANCELING ORDERS AT DELIVERY MOMENT
On canceling the order at delivery moment, future orders will be just accept with a previous payment of the total, included the shipping fee of the last canceled order.
 ABOUT CHANGES AND DEVOLUTIONS
See about changes and devolutions at principal menu.
 GUARANTEES,RESPONSABILITIES AND DAMAGES
SANNA'S does not warrant the description, products and materials used and offered on this site, even update or incomplete. The company is not responsible for damages in eventual mistakes or system error.
 PROPERTY RIGHTS
SANNA'S is a SANNA'S CO., LTD., copyright. All content available on this site, including site design, text, graphics, interfaces and the selection of arrangements is copyrighted by SANNA'S CO., LTD., with all rights reserved.
 LEGISLATION AND FORUM
The items of this Term of Service are governed by the current laws in Japan.