Delivery & Freight


Delivery in Japan

 
Orders will be shipped from Osaka by the carrier Kuroneko Yamato (Nekoposu or Takkyubin) system.
 
Nekoposu: Free shipping (Only for products with up to 2.5cm thick.)

Takkyubin:
Hokkaido ¥1,300
Okinawa: ¥1,100
Aomori, Akita, Iwate:  ¥900
Miyagi, Yamagata, Fukushima: ¥800
Other provinces: ¥500

Nekoposu not accept Cash on Delivery, only by Bank Deposit or Credit Card.
 
The date and time of delivery can only the chosen by using the Takkyubin system.
For most provinces the delivery can be made the next day, only for orders placed until 17 pm (Except on our days off).
 
The time of delivery can be chosen between the hours below:
Morning Time | From 14h to 16h | From 16h to 18h | From 18h to 20h | From 19h to 21h

 
Deliveries in the Kuroneko central or Postal Office

If you prefer to go collect your order using the Postal office or Kuroneko Central closest to your home, please type in the message field, the request of the desired nearest Kuroneko central or Postal Office Station.
When choosing Postal, as it is not possible to send using the carrier Kuroneko , the order will be sent by YuPack a service offered by Postal Services. (The freight is the same value.)

 
About packaging
 
Our packaging contains the url address and logo of SANNA'S printed on the outside.

If you do not want this information exposed, please inform us buy writing on the message field of your order that you you want a "Discreet packaging".

If you prefer no cardboard box we can also change the packaging , but in some cases it may not be possible for the sake of protection of the product.

 
Packaging
Restricted shipping

Products that are considered "Flammable", as an example (sprays bottles, nail polish, perfumes and deodorants with alcohol, etc... ) can not be shipped by air.
Due to this reason , delivery in Okinawa, Hokkaido and distant islands will be sent by ship, delaying delivery in 3 to 5 days, please understanding.

 

Deliveries outside of Japan

 
Orders will be shipped from Osaka - Japan, by Japanese postal via EMS (International Express Mail) or ePacket (Economic Mail).
 
The cost of the shipping is in accordance with the Continent-Country and the total weight of the order. You will be able to place the product on your Shopping Cart to be able to calculate the shipping cost.
 
After shipped from Japan, normally it takes around 3 to 8 days using (EMS) or 5 to 12 days using (ePacket), for the delivery. And because it is International order, the date and time of delivery can not be chosen.
 
The total amount of orders with high value may be subject to import taxes. In this case must be paid by the client. To get more information about values, import taxes, please seek your country customs, to get advices and well informed.
 
Restricted shipping

Products considered "Flamable" like sprays bottle, nail polish, perfumes and deodorants with alcohol, etc… Can no be shipped from Japan. We ask for your understanding.
These products are labeled on our website as [ Delivery only in Japan ] and you will not be able to complete your order if you have any of these products included in the Shopping Cart.