Change & Return


Change of Product


We accept exchange of any product that was not worn (only fit out is allowed) with the SANNA'S bar code tag, within 7 days after the product has been delivered.
The product can be changed to any product, size, model, color, which we have in stock. In case of difference of price, we can charge on delivery or also refund the difference.
The exchange product will be shipped only after the product is returned, and the freight must be paid by the customer.
The value of the freight of the exchange shipment will be charged in the delivery of the same, being the same value of freight of a new order with COD fee. See the price list here.
(Due to the large adjustment of freight by the carrier, WE HAVE NO MORE the exchange system in the delivery, we ask the understanding.)

Please send the product you wish to exchange to the following address:
SANNA'S CO., LTD.
595-0812 Osaka-Fu Senboku-Gun Tadaoka-Cho Tadaoka Naka 2-23-23
Tel: 06-4560-3208

Shipping can be by any carrier, but we require a tracking number for delivery confirmation.
The freight must be paid by the customer.

Request a change




Return of Product


We accept return of any product that was not worn (only fit out is allowed) with the SANNA'S bar code tag, within 7 days after the product has been delivered.
The money refund will be made via bank deposit (Only Japanese Bank) and the deposit tax is paid by SANNA'S.
The product can be returned by any japanese postal services (Kuroneko Takyubin, Sagawa, Pelican, etc) that provides a traceable method to avoid any problems.
You will also be able to send the product using japanese convinience stores closest to you,the shipping must be paid by the client.

Please send the product you wish to return for the money refund following address:
SANNA'S CO., LTD.
595-0812 Osaka-Fu Senboku-Gun Tadaoka-Cho Tadaoka Naka 2-23-23
Tel: 06-4560-3208

Shipping can be by any carrier, but we require a tracking number for delivery confirmation.
The freight must be paid by the customer.

Request a return