Exchange of Product within Japan

We accept exchange of any product that was not worn (only fit out is allowed) with the SANNA*S bar code tag, within 10 days after the product has been delivered.

The product can be changed to any product, size, model, color, which we have in stock.

In case of difference of price, we can CHARGE on delivery or also refund the difference.

The exchange of the products is made when the Takyubin deliver man arrives with your new item(s) at your home. t's not necessary to send the product before.

The delivery charge must be paid by the customer, and it should be paid directly to Takyubin.

The delivery charge for exchanges is ¥1.000 for all provinces within Japan.

To request an exchange, please fill out the form below:

Return of Product within Japan

We accept return of any product that was not worn (only fit out is allowed) with the SANNA'S bar code tag, within 10 days after the product has been delivered.

The money refund will be made via bank deposit and the deposit tax is paid by SANNA'S.

The product can be returned by any japanese postal services (Kuroneko Takyubin,Sagawa,Pelican,etc) that provides a traceable method to avoid any problems.
You will also be able to send the product using japanese convinience stores closest to you,the shipping must be paid by the client.

Please send the product you wish to return for the money refund following address:
SANNA'S CO., LTD.
595-0812 Osaka-Fu Senboku-Gun Tadaoka-Cho Tadaoka Naka 2-23-23 | Tel: 06-4560-3208

To request the money refund of a product, please fill out the form below: