Exchange of Product outside Japan

We accept exchange of any product that was not worn (only fit out is allowed) with the SANNA*S bar code tag, within 10 days after the product has been delivered.

The product can be changed to any product, size, model, color, which we have in stock. In case of difference of price, we can adjust the difference by charging /refunding the money.
The product can be returned by mail or international currier companies as FedEx, UPS and DHL, companies that can provide traceable method to avoid any problems,the shipping must be paid by the client.

After we receive the product(s),we will calculate the shipping to send the new item(s), according to weight and country of delivery and it must be paid by the customer.

Please send the product you wish to exchange to the following address:
SANNA'S CO., LTD.
2-23-23 Tadaoka Naka, Tadaoka-Cho, Senboku-Gun, Osaka, Japan 595-0812 | Tel: +81-6-4560-3208

To request an exchange, please fill out the form below:

Return of Product outside Japan

We accept return of any product that was not worn (only fit out is allowed) with the SANNA'S bar code tag, within 10 days after the product has been delivered.

The product can be returned by mail or international currier companies as FedEx, UPS and DHL, companies that can provide traceable method to avoid any problems, the shipping must be paid by the client.

After we receive the product(s),we will refund the money to your paypal account or credit card.

Please send the product you wish to return to the following address:
SANNA'S CO., LTD.
2-23-23 Tadaoka Naka, Tadaoka-Cho, Senboku-Gun, Osaka, Japan 595-0812 | Tel: +81-6-4560-3208

To request the money refund of a product, please fill out the form below: